Thank you for choosing Plain Espresso! Please notice: Standard operating hours are Monday-Friday (9AM-5PM EST) and Saturday (10AM-3PM EST) - there is no shipping on Sundays. FedEx Express Service orders placed before 2:00PM EST generally ship out the same business day the order is placed. Please be aware that all other orders placed after 11:00am EST may not ship until the next business day. We move quickly and since your order is already in the works we are not able to make any changes. You will receive a separate email after your order ships. Watch out for any merchandise that will ship separately as we do ship from several warehouses. To guarantee your order, all back ordered merchandise will be charged at this time and will ship as soon as they become available. You will not be charged additional shipping on backordered items. Contact our amazing customer support team at (413) 217-4992 or hello@plainespresso.com if you have any questions in regards to these policies.
OUR GUARANTEE:
Our goal is to offer the highest quality products within the specialty coffee trade. We guarantee a full refund or replacement of all defective products at no additional cost to you. Most electrical items have specified limited warranties. If an electrical device fails to function due to manufacturers defect, Plain Espresso will repair or replace the device (TBD).
30 DAY FREE RETURN POLICY
Plain Espresso will gladly accept all unused or defective merchandise for a return. All merchandise must be unused and returned in its original packaging. Please allow 2-3 weeks for your return to be received and processed. Most returns are processed within 10 business days of receipt in our warehouse. We will send you an email confirming your return has been processed. Your refund will be credited back directly to the credit card or other payment methods used for the original order. In special cases, you may receive a credit on your account to be used within 90 days or a refund via PayPal or ACH. Please consult a Customer Service Representative for more details regarding a special case.
RETURNING MERCHANDISE
Plain Espresso accepts returns up to 30 days from the time it was purchased and return shipping is *FREE. Yes, 30 days and *FREE SHIPPING! It’s as easy as 1, 2, 3.
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Call our Customer Support team and request the required RMA # for your return. Call us at (413) 217-4992.
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Take advantage of our *FREE FedEx return label.
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Pack your merchandise securely in the original packaging and adhere your return shipping label and your RMA # to the outside of the package. Please ensure no other shipping labels are visible. Then send it to us! Tape your FedEx return label to your box then drop it off at any authorized FedEx Shipping Center. Find the FedEx Service Center Nearest to You. *Please note to use our pre-paid labels, shipments must be sent from the United States.
You can send merchandise back to us at the address below using your own shipping method. You are responsible for all tracking information and insurance. Plain Espresso is not liable for return shipments that don't include our return shipping label. RMA # is still required if you use your own shipping method. All other policies apply.
Plain Espresso
625 State St. Unit 3
Belchertown, MA 01007
Attn: Returns Department